Refund Policy
Return, Refund & Cancellation Policy
Last updated: (18 Aug 2026)
Nadan Kothi makes fresh food in small batches. This policy explains when an order can be cancelled, when we replace or refund a product, and how to reach us if something is wrong. We want you to be happy with what arrives — if you aren't, tell us and we will sort it out.
Cancelling an Order
You can cancel your order at any time before it has been dispatched, for a full refund. Message us on WhatsApp or email with your order number and we will cancel it and refund you in full.
Once an order has been dispatched it cannot be cancelled, because the food is already in transit. If you no longer want it, please refuse delivery or contact us and we will help.
Returns
Because our products are perishable food items, we cannot accept returns for change of mind, and we cannot accept the return of any jar that has been opened. This is a food safety requirement, not a preference — once a seal is broken we have no way to confirm how the product has been stored.
This does not affect your rights if the product is damaged, defective or not what you ordered. Those cases are covered below.
Damaged, Leaking or Incorrect Orders
If your order arrives damaged, leaking, broken, past its shelf life, or is not what you ordered, we will replace it or refund it in full. You will not be asked to return the product or pay any shipping.
To claim, contact us within 48 hours of delivery with:
- Your order number
- Photographs of the product and the outer packaging
- A short description of the problem
We ask for photographs because it helps us fix the packing problem at our end, not to make the process harder. Where possible, an unboxing video is the fastest route to a same-day resolution.
Quality Concerns
If you open a jar and something is genuinely wrong with it — an off smell, visible spoilage, anything that doesn't look right — stop eating it and contact us within 48 hours with photographs. We will replace it or refund it.
Please note that natural variation is not a defect. Oil separating and settling on top, colour differing slightly between batches, and spice sediment at the bottom of the jar are all normal in traditionally made pickle.
Order Not Received
Orders are usually delivered within 3–5 days. If your order has not arrived within 10 days of dispatch, contact us with your order number and we will trace it with the courier. If it cannot be traced, we will resend or refund your order in full.
How Refunds Are Processed
Approved refunds are processed within 5–7 business days.
- Online payments are refunded to the original payment method
- Cash on Delivery orders are refunded by bank transfer or UPI, to details you provide
- You will never be charged a fee for a refund
Once we process a refund, the time it takes to appear in your account depends on your bank or payment provider.
Contact Us
Nadan Kothi
Nadan Kothi, Munderi, Kalpetta, Kerala 673121, India
Phone / WhatsApp: +91 884 856 2301
Email: nadankothi@gmail.com
FSSAI Licence No: 21321249001034
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020:
Name: Raifa
Designation: Grievance Officer / Customer Care Head
Email: nadankothi@gmail.com
Phone: +91 884 856 2301
We acknowledge complaints within 48 hours and resolve them within one month of receipt.